Is your order under €300 then shipping costs are €6,50.
If your order is over €300 we ship for free within the BeNeLux.
Delivery time depends on the product.
Within 5 days: Available directly from stock.
Longer than 5 days: For the actual delivery time, please contact one of our interior design specialists.
We accept the following online payment methods:
- Credit Cards: Master Card, Visa
- Bank transfer
- SOFORT Banking
- American Express
With some payment methods, we reserve the right to charge additional collection fees.
Additional collection fees will be displayed during the payment process.
Any additional cost will not exceed the actual cost.
As long as you have the receipt, you can return the damaged product to us. We will then send you the same product.
Please contact us to report the error.
Do not use the product and preferably if reasonably wise use the original packaging to return the product in as original condition and undamaged as possible.
You can receive your order at any possible address.
The countries to which we ship are: Belgium, Germany, France, Italy, Luxembourg, Austria, Portugal, Spain, Switzerland and, of course, the Netherlands.
We work together with Select Courier. Select Courier works together with among others: PostNL, TNT and UPS.
If possible, you will receive a track and trace of the ordered items by email.
Place your items in the shopping basket.
Step 1. Enter address details
If you are logged in with your Proluca account, your address details are automatically filled in.
Step 2. Choose shipping address
It is possible to ship your package at home or to another address.
Step 3. Choose payment method & check
Choose your payment method and check your order.
Step 4. Checkout
For checkout, you will enter an additional secure internet environment.
Step 5. Order confirmation
In your mail you will receive a confirmation of your order.
Our showroom is also easily accessible by public transportation.
It is about 200 meters (2 min) walk from the bus stop, where you get off with bus line 109.
Exit stop: Singermuseum
We are a store so you are welcome during our normal opening hours.
You can always reschedule an appointment. Contact one of our interior design specialists and we will reschedule your appointment.
Please contact us if you have ordered too many rolls of wallpaper.
We cannot take back rolls of wallpaper part of which has been used.
We do take back complete rolls. If reasonably wise, please use the original packaging to return full rolls of wallpaper in as original and undamaged a condition as possible.
You must :
i. return within 14 days of receipt without prior notice, or
ii. notify us of the withdrawal within 14 days of receipt (notification) and then return within 14 days of that notification.
If your amount is incorrect, please contact us. We will then refund the correct amount.
We would like to hear your complaint in order to help you further and improve our service. You can email your complaint to [email protected]
We will provide a substantive response within a maximum of 14 days.
Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP in The Hague(www.sgc.nl). You can also submit your complaint to the Dispute Commission via the European ODR Platform(http://ec.europa.eu/consumers/odr/).
All items you buy from us are covered by the legal warranty. Legal warranty means
That a product is or should do what you as a consumer can reasonably expect of it.
expect. For more information, please call us at +31 (0) 35 303 9468 or email us at [email protected]