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Right of withdrawal / Returns

See our General Terms and Conditions of Sale article 5 and 6

5. Right of withdrawal for online purchases

5.1 When purchasing products online, the consumer, expressly not the business customer, has the option of dissolving the agreement without giving reasons for 14 days. This cooling-off period starts the day after receipt of the product by the consumer.

5.2 During the withdrawal period, the customer shall handle the product and its packaging with care. He shall only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
Our return address is Naarderstraat 30, 1251 BC Laren

5.3 If the customer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. After the customer has expressed his wish to use his right of withdrawal, the customer must return the product within 14 days. The customer must prove that the delivered goods were returned in time, for example by means of a proof of shipment.
We will refund the entire purchase price (including any shipping and payment costs) as soon as possible, but at the latest within 14 days after receipt of the notice of withdrawal. However, we may wait to refund until we have received the products, or until the customer has proven that he has sent them.

5.4 If the customer makes use of his right of withdrawal, the costs of return shipment shall be borne by him.

5.5 We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refunds.

5.6 You shall only be liable for any diminution in the value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.

5.7 You may also use the European model withdrawal form to notify us that you are abandoning the purchase. However, use of this form is not mandatory.
This form can be found here: https://www.thuiswinkel.org/data/uploads/reglementen/Modelformulier_voor_herroeping.docx
This form should be addressed to Proluca B.V., Naarderstraat 30, 1251 BC Laren, [email protected]

6. Exclusion of the right of withdrawal

6.1 No right of withdrawal applies to products that have not been purchased online.

6.2 Exclusion or modification of the right of withdrawal will take place for products:
- Which have been created by the entrepreneur in accordance with the customer's specifications, or are otherwise custom-made for the customer.
- Which are clearly personal in nature.
- Which cannot be returned due to their nature.

ONLINE FORM

Would you like to return a purchase? We ask you to use the return procedure offered by us to make the processing as efficient and customer-friendly as possible.

The information below will help us with this:

Name:

Address:

Order number:

E-mail address:

Phone number:

Product:

Reason for return:

[You are not required to provide these. It does help us improve our service - and greatly appreciate it].

Bank details:

Download the Right of Withdrawal form .