Yoshihiro Narisawa. Satoyama Cuisine

At Proluca, we aim to deliver your order as quickly as possible. If the item is in stock and you order before 11:59 PM, your order will be shipped the next business day. Is the item not in stock? No worries — our customer service team will contact you shortly after your order to share the estimated delivery time and arrange a convenient delivery date. We’ll keep you informed every step of the way so you’ll know exactly when to expect your order. Have specific questions about delivery times? Feel free to reach out — we’re happy to help!

Not completely satisfied with your purchase? No problem. At Proluca, you have 30 days to return your product. We understand things don’t always turn out as expected, and we want you to be 100% happy with your choice. Please note: customized or made-to-order items cannot be returned. Not sure if your item qualifies for a return? Contact our customer service team — we’re here to assist you!

We’re happy to help you make the right choice. If you have any questions about a product, its materials, or styling advice, our customer service team is ready to assist you — by email, phone, or a free online consultation. You’re also welcome to visit our showroom to see the product in person.

Interested in a larger quantity or looking for a custom quote? We’d be glad to provide a tailored proposal. Just get in touch with us by email or phone and let us know which items you’re considering and in what quantities. Our team will create a personalized offer and gladly think along with you to find the best possible solution.